Delivering a Call Centre can require a more specialist approach compared to a general office. During the design process, consideration had to be given to confidentiality and data control on the work floor, training rooms, coaching and 121 rooms. Also accommodated within the scheme were showers, lockers, changing facilities, and a large breakout area which doubled as a space for team briefing. The space was to be designed to accommodate 60 employees at launch, with an additional 40 planned in for future growth. This meant consideration was required for the additional vacant space without it appearing empty and unused.

Open plan bench style workstations with monitors positioned across the floor to show performance data. The building’s central columns were also utilised to attached monitors, with bespoke high tables positioned next to them to provide informal mentoring and coaching areas near the workstations. The breakout area was a dynamic space separated from the main office. The space incorporated a variety of furniture solutions to create different types of zones to respond to any requirement. The zones included dining seating, informal soft seating areas and auditorium seating to accommodate all employees for company briefings. As the office was near the station, it was part of Rank’s business model to support health and well-being at work and encourage users to cycle/walk to work. The building had cycle racks, and two additional showers were installed on the Rank floor with secure lockers and a changing area.