Ben Johnson Recruitment Complaints Policy
Ben Johnson Recruitment are committed to providing a high level of service to all our clients and candidates. If for some reason you are not happy with the service you have received from Ben Johnson Recruitment we would like you to let us know.
If your complaint concerns the service you have received from Ben Johnson Recruitment please contact either Alix Hobbs, Director on 07799 803244 or Gemma Stirrup, Director on 07956 888070. If you would rather register your complaint in writing, please email firstname.lastname@example.org
On receipt of your complaint we will:
- Acknowledge your complaint via email within 2 working days, letting you know who is dealing with your complaint and how to contact them directly.
- Record your complaint on our system where all information is kept confidential. For details of our GDPR policy, please click here.
- Investigate your complaint by speaking to all staff involved. We will also review all notes and records available to us on our central system.
- Respond to you within one week of your complaint with a detailed response and suggestions of how to resolve the matter.
At this stage if you are still not satisfied, you can write to us again at email@example.com. Another Director will review all the notes and respond with an outcome within one week. We will write to you confirming our final decision and explain our reasons.
If you are still not satisfied at this point please contact the Recruitment & Employment Confederation (REC) of which we are a member:
Consultancy and Complaints Team
REC, Dorset House
1st Floor, 27-45 Stamford Street